About us

Middleware of all successful AI stories

Major history

Mindware delivers integrated middleware and solutions based on global AI engines, including embedded and unified messaging technologies, cloud-based CRM services such as life and non-life insurance. Now we are the only Korean platform company that provides solutions for almost all companies serving more than 1 million customers per month through chatbots and AICC.

2020.05
THC Diffusion / CogInsight, proven platform of chatbot & AICC with success stories.
2023
Chat Bots and AI Contact Center
  • Hyundai Card Unmanned Counseling (IB) Chatbot Replacement Issuance Establishment
  • Hyundai Card AI ARS Scenario Additional Development-SOE
  • Coway Chatbot System Establishment
  • NH Bank Automatic loan maturity postponement AI counseling system expanded Establishment
  • Hyundai Capital chatbot Additional development- SOE
  • Woori Card chatbot and counseling talk rebuilding project
  • Angel Plus outbound voice bot for agency driver Establishment
  • Shinhan Bank SOL voice banking based counseling linkage process Establishment
  • Hyundai Commercial Additional development contract to expand chatbot processing area
  • Shinhan Life Callbot Advancement Project
  • Hana Bank AICC Chatbot Advancement Project
  • Hanwha Life Financial Services Construction of the 2nd RPA system in 2023
2022
Chat Bots and AI Contact Center
  • Hyundai Capital/Hyundai Commercial Customer Chatbot Service Establishment
  • Kakao Pay Securities Chatbot System Establishment
  • Shinhan Life AI System Construction Project
  • Nonghyup Bank Voicebot / Nonghyup Life AI Chatbot Advancement
  • Hana Card AICC and Chatbot System Construction
  • Hana Bank AICC and Chatbot System Construction
  • Busan Bank NLP Replacement (Watston → Cogi)
  • Hyundai Card Buddy(Chatbot), Aiars(Voicebot) Advancement
  • Hyundai Rotem/Ubase Employee Work Support Chatbot Service Establishment
  • Japanese Large Appliances Brand Determining Recall product chatbot Establishment
2019-2021
Chat Bots and AI Contact Center
  • Shinhan Life AI System Construction Project
  • Kakao Pay In-App Chatbot Construction
  • Mirae Asset Securities in-house and Customer Chatbot Platform Construction Project
  • Nespresso AI Voicebot O/B Campaign Service Establishment
  • Hyundai Heavy Industries and NH Life Insurance business support center and AI Consultation Center for large customers were established.
  • Build modern card chatbots, 3rd to 4th-4th-like ai call center SOEs
  • Orange Life IT HelpDesk voice chatbot builds Lotte Group's e-commerce integrated chatbot
  • Otugi AI Order Center, Korea Disease Control Headquarters Business Support Chatbot, Hyundai Card 5th Service
From 2018
  • Company A global online game customer consultation use business support Chatbot
  • Launch Hyundai Card 2nd, AmorePacific 2, 3rd Chatbot Service
  • Launch Kyunghee University Chatbot
  • Launch Busan Bank's customer consultation Chatbot service
    • *Hyundai Card Project - 2017 IBM Global Top3 AI Project Selection
From 2017
  • Launch the IBM Watson-based customer consultation service at Hyundaicard
  • Launch the Amore Pacific Mall and customer consultation AI services
    • *Gartner Selection 2017 Asia Pacific CRM specialist at Cool vendor list.
From 2016
  • Hanwha Life Recruiting Non-Face-to-Face Contact Management System Supply
  • Hanwha Life/ Hanwha Life Insurance Customer Contact Information Messaging System
  • Supply of non-face-to-face contact management system for life-controlled life
2015.09
Launched TOUCH HUB CENTRAL
2014-2015
  • Supply of integrated systems for non-face-to-face sales activities at Samsung Life Insurance
  • Supply of integrated systems for non-face-to-face sales activities of Kyobo Life Insurance
  • Supply of integrated systems for ING Life non-face-to-face sales activities
  • Supply of integrated systems for non-face-to-face sales activities at Kolon Pharmaceutical
2011-2013
CRM/Mobile Messages
  • Samsung Life Smart CRM and Communicator Supply (30,000 people, 2011-present)
2010.05
Established a company
2009-2011
Unified Messaging and Embedded Technologies
  • KT Unified Messaging preload (18 million device (40 types))
  • SK Chimep Android / WM (21 million device installations (13 types))
  • Supply of KT ollyh talk server system (1.3 million subscribers)
  • Construction of mobile services for smart building electronic tax calculations