Portfolio

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Case Studies

  • Project NH Agricultural Bank automatically deadline postponed AI consultation system construction project
    Company/
    Service Overview
    Company Overview NH Nonghyup Bank is an affiliate of NH Nonghyup Financial Group and is a special agricultural bank in Korea, providing financial services such as deposits, savings accounts, credit cards, and bancassurance.
    Service target Nonghyup Life employees, military personnel, civil servants and general customers
    Service details Loan date postponed outbound (Auto, Normal), BCs TM (specified money trusts, funds)
    Challenge - Due to the suspension of operation of the Daegu Center due to Corona 19, the automatic loan deadline was postponed due to the absence of a business counselor, and the business could not be performed. - Due to the nature of the industry, a high turnover rate and consequently increased cost burden - Promotion of expansion of company-wide convergence of digital technology and finance - Introduction of AI consulting system for outbound business of delayed loan deadline - TM automation for beneficiary certificate fund and specific money trust subscribers - Automated loan extension review for deferred customers through RPA linkage
    Development period Aug. 2020 ~ Feb. 2021
    Service name Armi, The AI counselor
    Platform SOE MindwareWorks CogInsight V2
    NLP MindwareWorks Cogi NLP
    3rd Party Service
    Support channel Phone Call(Outbound)
    H/W&N/W Infra Own Infra IDC(Main NH IDC, KJ IDC)
    VPN/Dedicated line
    Etc
    Delivery Partner Delivery Partner BridgeTech(Roboteller, STT)
    Partner ReadSpeaker Korea(TTS)
    Article http://www.newsprime.co.kr/news/article/?no=532913
  • Project Build Hana Card AICC and Chatbot System
    Company/
    Service Overview
    Company Overview It merged KEB-affiliated KEB Card and Hana SK Card, which merged with Hana Financial Group in 2014, and was launched as the current Hana Card.
    Service target Card Users
    Service details - Providing AI consulting service related to card use using voice bot - Provide chatbot and voice service through web and Hana One Q Pay app - Through AI consultants provide consultation services such as limit inquiry/change, payment inquiry/prepayment, virtual account, usage history/overseas usage history, loss report, annual fee, reissuance, etc. - Refusal of approval and provision of overdue guidance outbound service
    Challenge - Provide voice and chatbot services through a single AI platform - Support multi NLP workspace - Provide personalized services related to card use
    Development period 2021.12 ~ 2022.11
    Service name Voice bot and Chatbot
    Platform SOE MindwareWorks CogInsight V3
    NLP Hana NLP, kt NLP
    3rd Party Service
    Support channel Phone Call/Web/OneQ Pay App
    H/W&N/W Infra In-House IDC
    VPN/Dedicated line AWS VPC/VPG
    Etc
    Delivery Partner Delivery Partner Bridgetec
    Partner Bridgetec(Vocie G/W), kt(STT, TTS)
    Article https://www.mk.co.kr/news/special-edition/view/2022/05/463777/
  • Project Shinhan Life AI System Building Project
    Company/
    Service Overview
    Company Overview Shinhan Life was established in 1989 and merged with Orange Life in 2021 to change the name from Shinhan Saeng-Myeong to Shinhan Life and become the No. 1 life insurance company in terms of net profit in the life insurance industry.
    Service target - Shinhan Life Member(General) - The Public who Agreed to the Marketing
    Service details - Inbound direct processing such as branch inquiry, loan application (less than 10 million won), loan repayment, insurance premium subscription, virtual fax issuance, certificate and form issuance, insurance premium and interest payment inquiry, insurance payment in installments due to termination of contract, contract loan inquiry, etc. - Call transfer processing for professional counselors - Outbound tasks such as information on rejection of new contracts, information on overdue insurance premiums, information on unpaid insurance payments, and happy calls - Voice bot service related to telemarketing subscription
    Challenge - Establishment of voice bot service in connection with different call infrastructures within the company (AICC call infrastructure/telemarketing call infrastructure) - Implementation of service in a three-way call (conference) structure where customer-advisor-voice bots are connected - TTS male and female speaker processing according to age and gender - Change speaker speed without interruption of script playback during voice bot service
    Development period 2021.08 ~ 2022.07
    Service name Voice Chatbot
    Platform SOE MindwareWorks CogInsight V3
    NLP kt NLP, MindwareWorks Cogi
    3rd Party Service
    Support channel Phone Call
    H/W&N/W Infra In-House Infrastructure(Jukjeon IDC)
    VPN/Dedicated line
    Etc
    Delivery Partner Delivery Partner kt(kt STT, TTS)
    Partner Hansol Inticube (IVR, CTI), Hanmac Software(ACS)
    Article https://biz.chosun.com/stock/finance/2022/09/14/B3UD4Y7EEBBFHBJ7IAHBSDQTRU/
    https://paxnetnews.com/articles/92256