Portfolio
Middleware of all successful AI stories
Case Studies
-
Project Nonghyup Life Customer Chatbot Company/
Service OverviewCompany Overview Nonghyup Life is an affiliate of NH Nonghyup Financial Group, established in 2012, and is the 4th largest life insurance company in the Korean life insurance industry based on total assets. Service target Nonghyup Life employees and customers Service details - Customers: product recommendations, information on insurance premium payment, and answers to frequently asked questions from the call center - Employee: Agricultural Cooperative/Livestock Cooperative insurance solicitors (FA) provide financial advice on disease underwriting screening standards and tax Challenge Account needs of an automated consultation channel for the support of the customer service core of the company, strengthen communication with customers without constraints of time and space 24/365 - ' - chaetbot perform outbound campaigns that are being processed through the chaetbot answering and call center for FAQ arising from the accident insurance counseling process - Focus on in-depth communication by automating responses to simple/repeated queries that occur in business between in-house insurance solicitors and relevant departments such as insurance review. - Establishment and operation of windows through automation of simple reporting tasks such as automating the underwriting system and basic inquiry and answering criteria for acceptance criteria for each disease, and reporting insurance fraud Development period Mar. 2019 ~ Aug. 2019 Service name KoriBot Platform SOE MindwareWorks CogInsight V2 NLP IBM Watson Assistant 3rd Party Service Kakao Map Support channel Outbound notification via Web/Mobile/Kakao notification talk and SMS H/W&N/W Infra Own Infra IDC VPN/Dedicated line Etc Delivery Partner Delivery Partner GS Neotek Partner Article https://www.sedaily.com/NewsVIew/1VLVAO0SI0 -
Project AICC for IT Helpdesk Company/
Service OverviewCompany Overview ING Life Insurance was merged with Shinhan Financial Group in 2019 as an independent financial company/listed company separated from ING Life Korea Corporation in the Netherlands. Service target Headquarters employees / 4,000 sales people Service details - Automated work support within the in-house IT-related help desk - Business system (RPA) linkage processing such as simple IT information/inquiry guidance + remote business system password initialization - Simultaneous service for 2 channels of voice chatbot + text chatbot using mobile phone - Automated interface between systems through RPA linkage Challenge - Limitations in implementing various functions due to functional limitations of the old CTI/IVR - CTI - Chatbot - SOE - Backbone system - RPA - Close collaboration between infrastructure connection establishment/operation managers - Relatively short project construction period (3 months) Development period Aug. 2019 ~ Dec. 2019 Service name AI IT HelpDesk Platform SOE MindwareWorks CogInsight V2 NLP IBM Watson Assistant 3rd Party Service Arcronode(STT) Support channel SIP Call/Native Mobile App & Mobile Web H/W&N/W Infra Amazon Web Service VPN/Dedicated line AWS VPC/VPG Etc MindwareWorks Secure Gateway Delivery Partner Delivery Partner MindwareWorks Partner -
Project Development of artificial intelligence chatbot cloud system for the Korea Centers for Disease Control and Prevention Company/
Service OverviewCompany Overview The Korea Disease Centers Agency (KDCA) is a national institution that oversees quarantine, investigation, quarantine, testing, research, and organ transplant management for infectious diseases, chronic diseases, rare intractable diseases, and damaging diseases for the purpose of improving public health and hygiene. Internationally in the most trying of advanced IT technologies and innovations exemplary Korea's central government bodies. Service target Disease and Health Integrated Management System (IS) User Service details - Answering questions related to IS system login, user registration, certificate registration, authorization application, and institution registration for disease and health integrated management system (IS) users Challenge Development period Feb. 2020 ~ Jun. 2020 Service name Disease and health integrated management system HelpDesk chatbot Platform SOE MindwareWorks CogInsight V2 NLP IBM Watson Assistant 3rd Party Service Support channel Web H/W&N/W Infra Amazon Web Service VPN/Dedicated line Etc MindwareWorks Secure Gateway Delivery Partner Delivery Partner SungWonNF Partner