Portfolio
Middleware of all successful AI stories
Case Studies
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Project Lotte E-commerce integrated chatbot LotteOn Chatbot Company/
Service OverviewCompany Overview Lotte Shopping Co., Ltd.'s e-commerce business division is developing and operating 'Lotte ON', an online integrated shopping platform, by integrating the e-commerce business of seven Lotte Group companies. Which has 29 million members, it is the leader of a typical e-commerce retail industry of the Republic of Korea. Service target Authorized Customer Service details - Aim for more than 90% acceptance of 2.16 million transaction orders and 560,000 customer inquiries per month - Concentrate on CS response to existing telephone and e-mail professional counselors (500 people) - Transfer of existing department store chatbot operation - Constructed as an integrated chatbot + two chatbots for offline support in department stores Challenge - 6 e-commerce service integrated apps and integrated chatbot for the app - Text/voice based service for all channels except home shopping Development period Aug. 2019 ~ Apr. 2020 Service name Challotte Platform SOE MindwareWorks CogInsight V2 NLP IBM Watson Assistant 3rd Party Service Kakao Map/Meteorological Agency Open API Support channel Web/iOS & Android Native App H/W&N/W Infra Amazon Web Service VPN/Dedicated line AWS VPC/VPG Etc MindwareWorks Secure Gateway Delivery Partner Delivery Partner MindwareWorks Partner Selvas AI(STT/TTS), Spectra(Live Agent) -
Project Hyundai Card Buddy 6th PJT. (Web Chatbot) Company/
Service OverviewCompany Overview Hyundai Card is a card company affiliated with the Hyundai Motor Group and is rated as one of the four largest credit card companies in Korea based on total assets. A credit card company that provides the most advanced digital services among Korean credit card companies Service target Card customers (web conversion of existing app-based chatbots) Service details - Most of the existing app tasks, except for location-based services, are provided to customers who do not have the app installed. - Process interrupted tasks in AI ARS through automatic authentication after receiving callback URLs - For customers who have accessed through a search engine, etc., answer personalized queries through card authentication (name/last 4 digits of card/CVC number/card password) Challenge Development period Sep. 2020 ~ Dec. 2020 Service name Buddy Platform SOE MindwareWorks CogInsight V2 NLP Google Dialogflow & MindwareWorks Cogi 3rd Party Service Support channel Mobile Web H/W&N/W Infra Hyundaicard Own Private Cloud VPN/Dedicated line Etc MindwareWorks Secure Gateway, MindwareWorks Proxy Delivery Partner Delivery Partner Hyundai AutoEver Corporation Partner -
Project Advance UBASE Helpdesk Chatbot Company/
Service OverviewCompany Overview Core business of the UBASE is customer management outsourcing service, and as a call center and telemarketing service company, it is one of the top 5 call center operators in Korea. Service target Executives and Employees of UBASE Service details As an automatic response service to employees' internal complaint inquiries it offers functions about employee insurance, G/W drafting, HR(human resources system), Moa U, With U, snack agency, management's employees greeting event, old UIP(groupware), groupware, labor contract, salary/educational expenses/daily labor, contact person in charge, website, office supplies rental, holiday gifts, maternity protection, welfare mall, welfare mall interlocking, counselor evaluation, mutual aid, facility management, system, new usage method, Aurum meeting, year-end settlement, annual vacation, art works for the disabled, partnership, application for certificate issuance, fingerprint system interlocking, workplace daycare, furniture/equipment, Youth Tomorrow Deduction, withdrawal, Corona 19, condominium, severance pay, paywatch linkage, student funds. Challenge - Can enquire and get responses 24*365 for various questions that occur in office life outside business hours. - Chatbot can be used anytime, anywhere with groupware access. Development period 2022.7 ~ 2022.8 Service name UBASE Help Desk Platform SOE MindwareWorks CogInsight V2 NLP MindwareWorks Cogi 3rd Party Service Support channel Groupware, Mobile Portal H/W&N/W Infra Nutanix Cloud VPN/Dedicated line Etc MindwareWorks Secure Gateway Delivery Partner Delivery Partner MindwareWorks Partner