Portfolio
Middleware of all successful AI stories
Case Studies
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Project Hyundai Rotem Chatbot System Building Company/
Service OverviewCompany Overview Hyundai Rotem is a subsidiary of the Hyundai Motor Group, and is a comprehensive plant engineering company that supplies and operates railroad vehicles, manufactures defense products for the latest ground equipment, and is a total plant engineering company. Service target Executives and Employees of Hyundai Rotem Service details 'As an automatic response service to employees' internal complaint inquiries it offers functions about office life such as use of equipment and facilities, restaurants, parking and dispatch, business trips, welfare such as recreation center, welfare point, housing subsidy, workplace daycare, holiday gift, congratulations and condolences, HR such as recruitment, overseas dispatch, salary, attendance, evaluation, promotion, retirement and leave of absence, personal information registration, health, safety and public relations such as self-examination kit, hygiene kit payment, CI download, IT such as computing equipment, system, mobile portal, purchasing materials, production standard information, security such as approval, security USB, retirement HDD, security program, access, unauthorized equipment, COVID-19, weather information, co Challenge - Can enquire and get responses 24*365 for various questions that occur in office life outside business hours. - As a general engineering company, the headquarters and many overseas workers can also use chatbots by accessing groupware at construction/plant business sites. Development period 2022.08 ~ 2022.10 Service name EROUM (e + Rotem + do-eum(help)) Platform SOE MindwareWorks CogInsight V2 NLP MindwareWorks Cogi 3rd Party Service Support channel Groupware, Mobile Portal, e-HR H/W&N/W Infra Amazon Web Service VPN/Dedicated line Etc MindwareWorks Secure Gateway(Only in operation) Delivery Partner Delivery Partner MindwareWorks Partner -
Project Hyundai Commercial Chatbot Service Construction Project Company/
Service OverviewCompany Overview Hyundai Commercial is a company specialized in corporate finance, which not only provides professional financial services tailored to the characteristics of the business for customers who purchase commercial vehicles in Hyundai and Kia, but also supports the growth of SMEs by providing the purchase and operation fund loan products necessary for the business to Hyundai Tea Group partners. In addition, the company is opening up new markets through rental services, providing innovative services such as a mobile app dedicated to commercial vehicle owners and the establishment of a small business loan brokerage platform, and providing greater value and satisfaction to corporate finance customers. It is a large company with 430 employees and an operating profit of 350M USD. Service target Personal client, corporate companies related to industrial finance and automobile transportation Service details - Payment/Estimated Amount of Payment - Inquiry of outstanding payments and issuance of reimbursement schedule - Instant payment and intermediate reimbursement - 24/365 service with answers to frequent questions from other target customers Challenge - The first chatbot service in the corporate banking industry for corporate customers as well as individuals - Consider conversation flow for chatbots targeting vehicles, mainly large device transportation companies/users, such as trucks Development period Oct, 2021 ~ March, 2022 Service name Commercial chatbots Platform SOE MindwareWorks CogInsight V3 NLP MindwareWorks Cogi 3rd Party Service Spectra Consultation Live Chatting Service Support channel Mobile Application & Website H/W&N/W Infra Internal IDC VPN/Dedicated line N/A Etc Mindware Secure G/W Delivery Partner Delivery Partner Hyundai AutoEver Partner Article https://www.asiae.co.kr/article/2022031508473547281 https://m.fntimes.com/html/view.php?ud=2022031509015728770d260cda75_18 -
Project Hyundai Capital Chatbot Building Project Company/
Service OverviewCompany Overview Hyundai Capital is South Korea's leading automotive finance company. Hyundai Capital was launched in December 1993 under the name Hyundai Auto Finance as an independent company from the Hyundai Group's Automobile and Housing Installment Finance Division, and is a major subsidiary of Hyundai Motor Group, which launched the first installment financing business in South Korea in 1996. It has 4700 employees, 90B USD assets, 7B USD operating profit and has global offices in 14 countries. Service target More than 2 million automotive-related Hyundai Capital customers in Korea Service details - Amount inquiry/reimbursement - Instant payment/virtual account - Termination of the underlying mortgage setting - Partial reimbursement - change of information - Issuance of various documents Challenge - The industry's first attempt to build the first chatbot for an auto installment finance company - News of the same group company and the most successful performance in the global world, in parallel with the rapid decision-making/development based on the successful experience of the Hyundai Card chatbot - Building a finished form solution using the modern card development know-how Development period June, 2021 ~ March, 2022 Service name Capital Chatbot Platform SOE MindwareWorks CogInsight V3 NLP Google DialogFlow & MindwareWorks Cogi 3rd Party Service Spectra Consultation Live Chatting Service Support channel Mobile Application H/W&N/W Infra Internal IDC VPN/Dedicated line N/A Etc Mindware Secure G/W Delivery Partner Delivery Partner Hyundai AutoEver Partner Article https://m.segye.com/view/20220330507392 http://m.megaeconomy.co.kr/news/newsview.php?ncode=1065572376425023 http://www.dt.co.kr/contents.html?article_no=2022070402109963076007