MindwareWorks

Products/Services

The new wing of customer service

Integrated platform for managing AI services around the world, including IBM Watson, Google Machine Learning and MS Cognitive service since 2016

Target company: Artificial intelligence service implementation companies and organizations

Driving background: Automated solutions for the deployment process and subsequent operating and management operations of at least 3-12 months of NLU (Natural Language Awareness), mobile app integration, SNS integration, AI service data analysis, and development and operation management of test and learning automation tools required during the process of enterprise deployment of DLP (Deep Learning Platform)

Key Roles: Introduction of global dialogue-based AI services such as IBM Watson, Google Dialogflow, MS Luis to provide artificial intelligence services and learning management integrated management platforms for companies applying customer consultations, customer management, business automation, and mobile commerce applications

Key features: transaction management between users and AI services, automation of AI Machine Learning/learning, sales - extraction of sales opportunities, integration of external channels such as SNS

AI Service Control
1. · Client-AI interface management
2. · Routing and session management
3. · Intents/Entities/Dialog Management
4. · Watson/DialogFlow/Luis/Naver/KT support
5. · NoSQL-based service log management
6. · Web/iOS/Android SDK
7. · Integration with global messaging platforms
Automation and security of AI testing
1. · Automate Intent/Dialog testing
2. · Extract/diagnose training datasets
3. · Encryption/access control of personally identifiable information
4. · One encryption per type of processing information
Extended/Highly Available
1. · NoSQL-based log collection/analysis
2. · Element analysis such as Node/Dialog/Accuracy
3. · Support for a variety of speech-to-text engines
4. · Supports a variety of language analyzers, including KoNLP
In-detailed analysis/sales/marketing
1. · Conversation history/word-to-word analysis between users
2. · Analysis of accuracy/satisfaction by conversation
3. · Analyze conversation history by SNS channel
4. · Topic deviant/unresponsive conversation extraction/learning
5. · Extraction/learning of negolyzing dialogue
6. · Opportunity extraction and follow-up/learning
7. · Identify signs of deviation and track/learn
AI Commerce/Customer-Ready
1. · Easy/Natural Language Order/Receive/Payment Integration
2. · Response based on location/history/status information
3. · General customer service/order/service response
4. · Automation such as orders/recharges/payments/refunds