Products/Services
The new wing of customer service
Untact Customer Service
TouchHub Central
Integrated end-user management platform for enterprise customers with large sales organizations
Since2013
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- 01. Service channels
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- AI Consultation Service
- Freebies
- Mobile Gift Certificates
- Courier Service
- 3rd PartyLogistics
- SMS/MMS
- FAX
- DM Catalogue
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- 02. Company/Sales person Visits
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- Life/ Non-Life Insurance
- Cards/ Other Finance
- Pharmaceutical/Automotive
- Other industries
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- 03. Customer Service/Goods Shipment
Product Overview
- Target
company - A leading company with a sales organization of more than 200 people
- Key
Roles - Sales Rep Customer Contact/Management Process Goods Trading and On/Offline Customer Contact Activity Integration and Automation
- Business
model - Provide exclusive gifts, gift certificates, SMS, etc. that occur during the customer contact process to the relevant company and charge the service usage fee and fee
- Key
features - Encrypted customer information integration, budget and personal expense application/purchase/ settlement/settlement, customer contact-related statistics, recruiting candidate management, reporting, web, and contact with mobile apps and Wearable devices, employee messengers
Key Function
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- Non-face-to-face sales integration
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- · Integration of more than 10 non-face-to-face channels
- · Online/Offline operations
- · Real-time activity history tracking/statistics
- · Cooperation of various business systems within the company
- · Sales personnel and AI customer service
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- Managing personal information
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- · Encryption of personal information by company
- · Double management of personal information encryption keys
- · History information destruction / connection control
- · Disposable security number /information leakage source blocking
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- AI and messaging tools
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- · Business support AI combined message tool
- · Consultation AI services for products and services
- · Character / email / SNS connection with customers
- · Business history assetization / cost reduction
- · Real-time employee messaging
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- Recruiting enhancements
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- · Recruiting candidate relationships/contact management
- · Recruiting budget control / enforcement transparency
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- Active metering
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- · Number of contacts / Cost / Effect measurement
- · Analysis of customer responses through web/SNS
- · Customer evaluation analysis for products and services
- · Real-time confirmation of management and support organizations
- · Various statistics/ report generation