Products/Services

The new wing of customer service

Untact Customer Service

TouchHub Central

Integrated end-user management platform for enterprise customers with large sales organizations
Since2013

  • 01. Service channels
    1. AI Consultation Service
    2. Freebies
    3. Mobile Gift Certificates
    4. Courier Service
    5. 3rd PartyLogistics
    6. SMS/MMS
    7. FAX
    8. DM Catalogue
  • 02. Company/Sales person Visits
    1. Life/ Non-Life Insurance
    2. Cards/ Other Finance
    3. Pharmaceutical/Automotive
    4. Other industries
  • 03. Customer Service/Goods Shipment
Product Overview
Target
company
A leading company with a sales organization of more than 200 people
Key
Roles
Sales Rep Customer Contact/Management Process Goods Trading and On/Offline Customer Contact Activity Integration and Automation
Business
model
Provide exclusive gifts, gift certificates, SMS, etc. that occur during the customer contact process to the relevant company and charge the service usage fee and fee
Key
features
Encrypted customer information integration, budget and personal expense application/purchase/ settlement/settlement, customer contact-related statistics, recruiting candidate management, reporting, web, and contact with mobile apps and Wearable devices, employee messengers
Key Function
  • Non-face-to-face sales integration
    1. · Integration of more than 10 non-face-to-face channels
    2. · Online/Offline operations
    3. · Real-time activity history tracking/statistics
    4. · Cooperation of various business systems within the company
    5. · Sales personnel and AI customer service
  • Managing personal information
    1. · Encryption of personal information by company
    2. · Double management of personal information encryption keys
    3. · History information destruction / connection control
    4. · Disposable security number /information leakage source blocking
  • AI and messaging tools
    1. · Business support AI combined message tool
    2. · Consultation AI services for products and services
    3. · Character / email / SNS connection with customers
    4. · Business history assetization / cost reduction
    5. · Real-time employee messaging
  • Recruiting enhancements
    1. · Recruiting candidate relationships/contact management
    2. · Recruiting budget control / enforcement transparency
  • Active metering
    1. · Number of contacts / Cost / Effect measurement
    2. · Analysis of customer responses through web/SNS
    3. · Customer evaluation analysis for products and services
    4. · Real-time confirmation of management and support organizations
    5. · Various statistics/ report generation
Key Customers
  • 삼성생명
  • 한화생명
  • 교보생명
  • 수호천사동양생명
  • 신한라이프