Portfolio
Middleware of all successful AI stories
Case Studies
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Project Replace Busan Bank NLP Company/
Service OverviewCompany Overview As a regional bank, a subsidiary of BNK Financial Group, it was established in October 1967 to promote the balanced development of the national economy through revitalization of the regional economy and suppression and mitigation of the concentration of economic power in the metropolitan area. It is the largest among local banks in Korea. Service target General Customers Service details '- Financial services are provided through mobile chatbots for customers using Busan Bank. - Chatbot service that guides customers using Dongbaekjeon, a local currency in Busan, from card issuance to how to use it in connection with Busan City. Challenge - Version upgrade for existing SOE - Replacing IBM Watson NLP with Mindware Cogi NLP Development period 2022.11 ~ 2022.11 Service name Chatbot Xia Platform SOE MindwareWorks CogInsight V3 NLP Mindware Cogi NLP 3rd Party Service Kakao Map Support channel Mobile H/W&N/W Infra In-House Infrastructure(Gimhae IDC) VPN/Dedicated line Etc Delivery Partner Delivery Partner MindwareWorks Partner -
Project Build Hana Bank Chatbot System, Build Hana Bank Callbot System Company/
Service OverviewCompany Overview Hana Bank received bank approval in 1991 and acquired/merged KEB in 2015, developing from the first private financial institution to become one of the three largest banks in Korea. Service target Hana Bank Customers Service details - Providing inbound and outbound services related to bank inbound and outbound using voice bot and multi-modal - Providing chatbot and voice support service through web and Hana OneQ app - Providing consulting services such as balance inquiry, transaction history, transfer, profit rate, transfer limit, and exchange rate information through AI consultant Challenge - Establishment of business transfer and expansion of organizational chatbot service - Provides voice and multimodal, Chatbot services through a single SOE platform - Multi NLP workspace support - Personalized Self-Service Development period 2021.12 ~ 2022.11 Service name Voice bot and Multimodal, Chatbot Platform SOE MindwareWorks CogInsight V3 NLP Hana NLP, kt NLP 3rd Party Service Support channel Phone Call/Web/OneQ App H/W&N/W Infra In-House IDC VPN/Dedicated line Etc Delivery Partner Delivery Partner KT Partner ECS(Voice G/W), KT(STT, TTS) Article https://www.digitaltoday.co.kr/news/articleView.html?idxno=460509 http://www.bikorea.net/news/articleView.html?idxno=33973 https://www.mk.co.kr/news/special-edition/10744081 -
Project Build Kakao Pay Securities Chatbot System Company/
Service OverviewCompany Overview Kakao Pay Securities, established in 2020 as a subsidiary of Kakao Pay, is a company that makes financial services that anyone can invest in with confidence, from managing investment assets of personal finance customers to supplying venture capital through corporate finance. Service target Customers using Kakao Pay Service details - Account services such as account opening guide and cancelling guide - Investment services such as information on how to apply for a fund, information on collecting coins, etc. - Stock services such as stock term guidance and accounts receivable guidance - Transition to paybots for pay services rather than securities services Challenge - Pay proposed and signed a new service to Pay Securities due to the high replacement rate of Paybot's counseling work - Free conversion between chatbots of each other according to the division of work areas between securities robots and paybots - Providing friendly and easy-to-understand securities chatbot services through the purification of terms for generally difficult securities terms Development period 2022.05 ~ 2022.06 Service name Securities Bot Platform SOE MindwareWorks CogInsight V2 NLP MindwareWorks Cogi NLP 3rd Party Service Support channel Kakao Pay App H/W&N/W Infra Amazon Web Service VPN/Dedicated line Etc MindwareWorks Secure Gateway Delivery Partner Delivery Partner MindwareWorks Partner