Portfolio
Middleware of all successful AI stories
Case Studies
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Project Building an artificial intelligence (AI) contact center Company/
Service OverviewCompany Overview Tongyang Life aims to become a company that provides the best financial services in the 21st century, and all its executives and employees, 7,000 financial planners and financial consultants are pursuing “customer first”. Service target regular customer. Service details - Retirement pension FAQ. - Full sales monitoring about new contracts. - Customer guidance/notification tasks such as notification of payment deadlines or information on document supplementation. Challenge - Automatiic reponse processing tasks to simply repeated inquiries and customer guidance. - Complete sales monitoring for new contracts concluded. Development period 2021.03 ~ 2021.07 Service name Tongyang Life Voice Bot Platform SOE CC NLP CLOVA AiCall 3rd Party Service Support channel Phone Call H/W&N/W Infra In-House Infrastructure/NCP VPN/Dedicated line KOSCOM Etc Delivery Partner Delivery Partner Naver Cloud Partner KOSCOM Article http://www.aitimes.kr/news/articleView.html?idxno=23071 -
Project Amorepacific Chatbot/Aritaum Chatbot/Innisfree Chatbot Project Company/
Service OverviewCompany Overview Amorepacific is the representative company of Korea's leading cosmetics/beauty industry. It is a top 10 company in the global cosmetics industry, with approximately 40 subsidiaries/related companies. The Group has an annual turnover of 4.2B USD and an operating profit of approximately USD 300M, with 5500 employees at work. Service target Approximately 10 million customers in 3 shopping malls, including Amorepacific Shopping Mall and 2 brand shopping malls, including sub-brand Innisfree Service details - Automate the response to frequent customer inquiries in the e-commerce of companies, including major shopping malls. - Aiming for a business-closing service through connection with existing and operating chat consultation Challenge - Search and recommendation for cosmetics according to user attributes - Track shipments for goods in transit - Exchange/refund/order cancellation of goods - Inquiry into the beauty points you have Development period 2017.07~2018.07 Service name Amorepacific Chatbot/Aritaum Chatbot/Innisfree Chatbot Platform SOE MindwareWorks CogInsight V1 NLP IBM Watson Assistant 3rd Party Service BT Information and Communication Consultation Chat/Kakao Notification Talk Support channel H/W&N/W Infra Amazon Web Service VPN/Dedicated line Etc Delivery Partner Delivery Partner IBM Korea Partner MindwareWorks Article https://chatbot.amorepacific.com/service/#/apmall -
Project Hyundai Card Buddy 7th. Company/
Service OverviewCompany Overview Hyundai Card is a credit card company affiliated with hyundai motor group and is rated as one of the 5 largest credit card companies in Korea based on total assets. Service target Card customers Service details - Development and application of BASIC mode for the convenience of chatbot dialog production. - Expanding the self-closing area. - Responding to new products and services. Challenge Development period 2021.01 ~ 2021.12 Service name Buddy Platform SOE MindwareWorks CogInsight V2 NLP Google DialogFlow&MindwareWorks Cogi 3rd Party Service Support channel Mobile Web H/W&N/W Infra Hyundai Card Paju Cloud VPN/Dedicated line Etc MindwareWorks Secure Gateway, MindwareWorks Proxy Delivery Partner Delivery Partner Hyundai AutoEver Corporation Partner