Portfolio
Middleware of all successful AI stories
Case Studies
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Project Hyundai Card AI Call Center (AI ARS) 1st Company/
Service OverviewCompany Overview Hyundai Card is a card company affiliated with the Hyundai Motor Group and is rated as one of the four largest credit card companies in Korea based on total assets. A credit card company that provides the most advanced digital services among Korean credit card companies Service target Pre-selected card Customers -> escalation Service details - Analyzes the existing accumulated voice recording files (34 million cases) and selects the most frequent and most inquiry-response tasks as automation targets - Selected for 6 main tasks including prepayment, limit inquiry, limit adjustment, check of billing/deposit details, new password registration, and password change. later gradually expanded Challenge - Processing performance due to voice-STT-Cloud NLP-backbone-TTS linkage (processing goal within 3 seconds for all utterances-achievement) - Response to over 60 exceptional situations such as "Tell me again" and "I didn't hear" during conversations Development period Jan. 2018 ~ Jun. 2018 (Dev. Stage) ~ Dec 2018 (Stable/Close Beta) Service name AI ARS Platform SOE MindwareWorks CogInsight V1 NLP IBM Watson Assistant 3rd Party Service Support channel Phone Call H/W&N/W Infra Own IDC VPN/Dedicated line Etc Delivery Partner Delivery Partner Hyundai AutoEver Corporation Partner IBM, ReadSpeaker Korea(STT/TTS) Article http://www.epnnews.com/news/articleView.html?idxno=1076 https://www.asiatime.co.kr/news/articleView.html?idxno=246536 -
Project Hyundai Card Buddy 1st / 2nd round Company/
Service OverviewCompany Overview Hyundai Card is a card company affiliated with the Hyundai Motor Group and is rated as one of the four largest credit card companies in Korea based on total assets. A credit card company that provides the most advanced digital services among Korean credit card companies Service target Card customers (Non-Authorized users) Service details - Priority selection of tasks with relatively low risk/simple tasks among 11 major card business categories - Card benefits/card recommendation/Hyundai Card event- 3 items of event information and location-based card use benefits/weather-related information in total 5 Challenge - Concentrate on improving the recognition rate according to the utterance patterns of users different from the previously collected phone/e-mail consultations - SDK linkage according to the interface with the mobile application (separate organization) - Block information leakage in advance through encryption processing of personal information such as location information Development period Mar. 2017 ~ Aug. 2017(1st) / Oct. 2017 ~ Mar. 2018(2nd) Service name Buddy Platform SOE MindwareWorks CogInsight V1 NLP IBM Watson Assistant 3rd Party Service Kakao Map/Weather Information/Fine Dust Information, etc. Support channel Web/KakaoTalk/Facebook/Mobile (iOS/Android) H/W&N/W Infra IBM Cloud VPN/Dedicated line IBM VPN Etc Delivery Partner Delivery Partner IBM Partner Article https://www.the-pr.co.kr/news/articleView.html?idxno=26763 https://m.etnews.com/20170818000231 http://news.bizwatch.co.kr/article/finance/2018/05/30/0030 -
Project Busan Bank Middleware Reconstruction and Chatbot Advancement Company/
Service OverviewCompany Overview As a regional bank, a subsidiary of BNK Financial Group, it was established in October 1967 for the purpose of balanced development of the national economy by revitalizing the regional economy and suppressing and alleviating the concentration of economic power in the metropolitan area. It is the largest regional bank in Korea. Service target Customer Service details - Customer-tailored marketing support service such as VIP customers/foreign currency exchange extracted based on big data - Real-time exchange rate coupon issuance and currency exchange calculation/information - Recommendations for account inquiry/loan inquiry and loan products Challenge - Building a transition to an existing SOE - Fully applied middleware function Development period Oct. 2019 ~ Mar. 2020 Service name Chatbot Sia Platform SOE MindwareWorks CogInsight V2 NLP IBM Watson Assistant 3rd Party Service Kakao Map Support channel iOS and Android Native App H/W&N/W Infra Own Infra IDC VPN/Dedicated line Etc Delivery Partner Delivery Partner MindwareWorks Partner