Portfolio
Middleware of all successful AI stories
Case Studies
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Project Advance NH Bank OB Callbot Company/
Service OverviewCompany Overview NH Nonghyup Bank is an affiliate of NH Nonghyup Financial Group and a special agricultural bank in Korea that conducts financial affairs such as deposits, installment savings, credit cards, and bancassurance. Service target Executives and Employees of NH Bank, Soldiers, Civil Servants, and General Customers Service details - Loan Deferral Outbound (automatic, general) - Inform Short-term Overdue Outbound - Group Loan Extension Outbound Challenge - Perform outbound work related to group loan extension that 1112 branches nationwide were directly carrying out - Expand channel as total outbound work increases (30CH --> 80CH) Development period 2022.03 ~ 2020.09 Service name Voice Chatbot Platform SOE MindwareWorks CogInsight V2 NLP MindwareWorks Cogi NLP 3rd Party Service Support channel Phone Call(Outbound) H/W&N/W Infra In-House Infrastructure(Uiwang IDC, Gwangju IDC) VPN/Dedicated line AWS VPC/VPG Etc Delivery Partner Delivery Partner BRIDGETEC(Roboteller, STT) Partner ReadSpeaker Korea(TTS) -
Project Build of AI voice bot Outbound campaign service. Company/
Service OverviewCompany Overview For more than 30 years, Nespresso`s innovation has grown from a Swiss groundbreaking idea to a global brand in 82 countries, providing millions of people how to enjoy coffee. Service target Nespresso`s regular customers and companies. Service details Machine repair result guide, happy call after machine repair, service satisfaction survey O/B campaign. Challenge - Stable Outbound campaign through AI voice bot Outbound campaign. - Increase the efficiency of the operator`s inbound work. - Improving customer satisfaction and marketing capabilities through continuous O/B performance. Development period 2021.07 ~ 2021.12, 2022.03 ~ 2022.05 Service name Nepresso AICC & Bot Platform SOE MindwareWorks CogInsight V2 NLP MindwareWorks Cogi NLP 3rd Party Service Support channel Phone Call(In/Outbound)/Website H/W&N/W Infra Nutanix Cloud VPN/Dedicated line Etc CLOVA Voice(TTS), AtlasLabs(STT) Delivery Partner Delivery Partner UBase Korea Partner Nexus Korea -
Project Kakao Pay App Chatbot Construction Project Company/
Service OverviewCompany Overview Kakao Pay is a representative company that is making new attempts in digital comprehensive finance. More than 30 million subscribers and more than 20 million users, including simple payment, are receiving new financial services through Kakao Pay every month. Service target KakaoPay End User & Merchant/Business Partners Service details - Inquiries related to usage environment, such as Kakao Pay service initiation/authentication/account opening/payment card/authentication/account connection/card application-management - Various inquiries that occur in the process of using Kakao Pay such as usage/payment history inquiry/transfer/cancellation/refund/exchange - Information on connection services such as transportation card/on-offline affiliate services connected to Kakao Pay - Various inquiry/reading services related to electronic documents/invoices/receipts/asset management/credit inquiry - Various events/points/membership benefits related information/inquiry processing - Merchant's application/procedure/fee guide - Information on related services such as general information/procedures/product types such as securities/insurance - Other Kakao Pay related information inquiry/information service Challenge - Integrate Kakao Pay users' customer service channels into the Kakao Pay application to minimize user withdrawal from the app - Acceptance of experience/user intent of the existing KakaoTalk integrated service - Implementation of services through WebView rather than SDK porting for Android and iOS mobile application optimization/management integration - Acquisition of higher user intention identification accuracy compared to other domestic financial services - Various UI functions for convenience and user experience beyond the user experience through existing channels - Cloud-based explicit/non-explicit user's personal information blocking/control/monitoring environment establishment Development period 2021.07 ~ 2021.10 Service name Kakaopay chatbot, paybot Platform SOE MindwareWorks CogInsight V2 NLP MindwareWorks Cogi NLP 3rd Party Service KakaoMap Support channel Android, iOS H/W&N/W Infra AWS VPN/Dedicated line MindwareWorks Secure Gateway Etc Connection with Kakao Talk Delivery Partner Delivery Partner MindwareWorks Partner Neograph (UI/GUI)