Portfolio
Middleware of all successful AI stories
Case Studies
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Project Mirae Asset Securities In-house and Customer Chatbot Platform Establishment Business Company/
Service OverviewCompany Overview Mirae Asset Securities is a leading securities company with the largest assets in Korea. Since its inception in 1970, it has consistently managed the largest assets and is now the flagship company of the Future Asset Financial Group. We have 4,000 employees, 100B USD assets, 15B USD sales, 1B operating profit, and sales activities in 16 countries. Service target For 7 million individuals with securities accounts and 170,000 retirement plan subscription corporate customers Service details - Responding to general inquiries such as account opening/membership/trading for securities trading - Automatic response to various inquiries related to retirement pension of corporate customers - Responding to about 200 related frequent queries - Support for the closure of work through integration with the existing chat consultation tool - Simultaneous construction of B2E chatbots for the introduction of chatbot/AICC platforms and internalization of technology - Establishment of an in-house IT helpdesk and a chatbot for security-related regulations/procedures, etc. Challenge - Not a good quality of service for short-term soaring counseling services Example 1 ) Dec. 2021: Year-end settlement inquiry Example 2 ) Jan. 2022: Inquiry about the occurrence of a new public offering (LG Energy Solutions) - Increased VoC requests for consultation outside of business hours - Differences in the quality of responses by agents due to a wide scope of work occur Development period Oct. 2021 ~ Dec. 2021 Service name m.Talk Platform SOE MindwareWorks CogInsight V3 NLP MindwareWorks Cogi 3rd Party Service Spectra Consultation Live Chatting Service Support channel Mobile Application & Website H/W&N/W Infra Naver Cloud Platform for Finance Industry (Advanced Security Zone) VPN/Dedicated line NCP VPN Etc Mindware Secure G/W Delivery Partner Delivery Partner MindwareWorks Partner Article https://www.mk.co.kr/news/stock/view/2021/12/1214369/ https://www.yna.co.kr/view/AKR20211228068700002 https://www.ftoday.co.kr/news/articleView.html?idxno=229815 -
Project Ottogi voice order reception processing AI chatbot system construction Company/
Service OverviewCompany Overview Ottogi is a general food company established in 1969, and through its affiliates, Ottogi Frozen Foods and Ottogi SF Holdings, it is engaged in home convenience food (frozen food, canned products, etc.) and seasoned food business. As a representative company in the industry, we are leading a successful brand that is fulfilling its social responsibilities. Service target Order Center Collect Call order users (general users and salespeople) Service details - Phone order processing using voice chatbot - Handling consulting services such as loan, unit price, inventory, and order inquiry through AI phone consultant - Text chatbot linkage and order/consultation processing through Kakao Alert Talk and SMS - Provide a chatbot building platform that can be used by Ottogi business organization Challenge - Training and optimization to smoothly recognize speech recognition processing for about 2,500 items, aliases for each item, and idiomatic terms - Establish a process that can complete orders without interruption of calls even in complex order processes and exceptions Development period Sep. 2019 ~ Jul. 2020 Service name SIP Call base AICC Platform SOE MindwareWorks CogInsight V2 NLP IBM Watson Assistant, MindwareWorks Cogi 3rd Party Service Support channel Order confirmation processing through phone call/web/kakao notification talk and SMS H/W&N/W Infra Amazon Web Service VPN/Dedicated line AWS VPC/VPG Etc Delivery Partner Delivery Partner RDS Corporation, Google TTS, NeoMecca(IVR) Partner STT: Initial AtlasLabs Zeroth --> Switching to ReturnZero STT due to persistent low quality in production -
Project Hyundai Card Buddy 5th PJT. (Performance Enhancement) Company/
Service OverviewCompany Overview Hyundai Card is a card company affiliated with the Hyundai Motor Group and is rated as one of the four largest credit card companies in Korea based on total assets. A credit card company that provides the most advanced digital services among Korean credit card companies Service target Card customers (Authorized Users) Service details - All processing/inquiry tasks processed through approximately 200 apps and telephone counselors in 57 tasks (more than 90% of all customer consultation tasks) - New personalized guidance/differentiated message service - Replacing NLP from existing IBM Watson Assistant to Google DialogFlow and MindwareWorks Cogi Challenge Development period Jul. 2020 ~ Jan. 2021 Service name Buddy Platform SOE MindwareWorks CogInsight V2 NLP Google DialogFlow & MindwareWorks Cogi 3rd Party Service Support channel iOS and Android Native App H/W&N/W Infra VPN/Dedicated line Etc MindwareWorks Secure Gateway, MindwareWorks Proxy Delivery Partner Delivery Partner Hyundai AutoEver Corporation Partner Article https://biz.chosun.com/site/data/html_dir/2020/11/12/2020111200785.html https://www.chosun.com/special/future100/fu_general/2020/12/23/6OVMTFGNL5BL7I7QW65CW5YHJA/ https://www.mk.co.kr/news/economy/view/2020/11/1163701/