Products

CogXi

A generative AI platform for building and operating AI agents

When customers ask, AI takes action. An AI agent orchestration platform that understands user requests, plans the required work steps and connects them to enterprise systems.

CORE CAPABILITIES

CogXi core capabilities

CogXi is a generative AI platform that goes beyond simple Q&A — understanding user requests, planning the required work steps, and calling internal system APIs or tools to carry out the work.

Handle multiple tasks from a single request.

No need for staff to give step-by-step instructions. CogXi identifies the intent of a request and splits the necessary work to run it concurrently, completing lookup, processing and reporting in one request.

Remember prior conversations and continue seamlessly.

No need to explain everything from scratch. CogXi remembers prior conversations and work history, continuing naturally and keeping per-customer context for more accurate responses.

Connect existing systems through approved interfaces.

Enterprise systems such as CRM and ERP are connected to the workflow after confirming the customer environment and approved interfaces.

CogXi handles execution; people make the judgment calls.

CogXi can be trusted with the work, but steps that require approval always go through staff confirmation. You decide exactly where people should be involved, securing both automation and internal control.

Not locked into a single LLM.

Choose from external LLMs, internally built LLMs, sLLMs or on-premises models — and use different models at once depending on the nature of the work.

Manage answer reliability by controlling AI hallucination.

Answers are grounded in approved documents, with routing policies and input/output guardrails applied per task. For information where accuracy matters — numbers or account balances — CogXi never fabricates a value, returning the source system's result as-is.

HOW COGXI WORKS

CogXi workflow

Customers can request through any channel.

Phone, chat, app or web — customers speak or type naturally, with no forms or menus to navigate, and simply convey what they need.

CogXi identifies intent and decides the processing order.

A Lead Agent analyzes the request and assigns roles across multiple Specialist Agents. Each agent focuses on its assigned work while CogXi designs the processing flow. Prior conversations and work history keep the context connected.

* Previous conversations and work history keep the context connected.

It connects to enterprise systems to process the work.

Specialist Agents connect to systems such as ERP, CRM and DocStore through approved interfaces to retrieve and process data. When internal documents are needed, CogXi finds them in DocStore and uses them with their sources.

* When several systems are needed, they can be processed at the same time.

Staff are notified only when approval is required.

For work that needs human confirmation — transfers, payments, purchase approvals — staff are notified automatically. Once approved, CogXi continues and completes the process. You decide exactly which steps require human involvement.

* You can decide exactly where people should be involved.

Results are delivered and the entire process is logged automatically.

The outcome is communicated to the customer, and every action CogXi takes is automatically saved to an audit log — searchable at any time to see what was processed and when.

FAQ

Frequently asked questions

CogXi is a generative AI platform that goes beyond simple Q&A — understanding user requests, planning the required work steps, and calling internal system APIs or tools to carry out the work. Beyond providing information, it can implement execution-focused AI services such as lookup, classification, summarization, document search and task routing.