C3
A MindwareWorks-built client for voice and chat agents and supervisors that carries context and follow-up work from automation into human service.
Product flow
DESIGNED FOR
Contact centers that need seamless handoff from chatbots and voicebots to people while controlling agent and supervisor workspaces
OUTCOMES
Start with customer change, not a feature list
Verified live-site capabilities and current product sources are reframed around the customer workflow and operating outcome.
Carry context through handoff
Carry conversation and work context from the CogInsight AGENT handoff point into human service.
Voice and chat in one workspace
Give agents one workspace for voice and chat interactions while supervisors manage operations and roles.
Extend beyond the conversation
Extend outcomes and follow-up into ticket and case flows so customer work does not disappear when the interaction ends.
CAPABILITY SYSTEM
The capabilities that make the product work
These are product-level capabilities customers can adopt and operate—not isolated buttons or controls.
Agent workspace
Let voice and chat agents handle customer interactions and relevant context in one workspace.
Supervisor workspace
Let supervisors review and manage contact-center operations, roles and work state.
Bot-to-human handoff
Connect transfer requests and conversation context from automation to human service.
Voice & chat
Operate voice and chat customer touchpoints through a first-party service client.
Ticket & case expansion
Extend post-interaction follow-up through an expanding first-party ticket system.
Enterprise integration
Configure integration around the verified scope of CogInsight and customer contact-center and business systems.
OPERATING FLOW
How it works after adoption
- 01
Automation starts the work
A chatbot or voicebot understands the request and handles the automatable portion.
- 02
Identify the need for a person
Trigger AGENT handoff based on exception, customer request or business policy.
- 03
Agent receives the context
The agent continues service with prior conversation and work context.
- 04
Connect outcome and follow-up
Record the outcome and continue required work through ticket or case handling.
TRUST & DEPLOYMENT
The operating environment and responsibility boundary are part of the product.
Korea, Japan & Indonesia
C3 is currently supplied to customer environments in all three markets.
Customer-specific configuration
Configure channels, contact-center systems and business integration to the verified customer-project scope.
First-party product roadmap
Reduce dependency on third-party clients and extend agent, supervisor and ticket workflows as a first-party product.
VERIFIED SCOPE
Evidence and boundaries behind the public copy
- MindwareWorks-built client for voice and chat agents and supervisors
- Human-service handoff boundary through the CogInsight AGENT node
- Current supply in Korea, Japan and Indonesia confirmed by the product owner