Customer inquiry
Chatbot / AI Agent
Handover decision
Connection to a C3 agent
Conversation history handover
Handover notice
Conversation context handover
Return to the chatbot after the conversation
Integration scalability
Diverse channels and systems integrate flexibly,
so the platform scales with business growth.
Products
C3
C3, the Agent Assist that helps agents
respond in real time
From conversation handover to operations management, manage it all at once with C3.
C3 connects chatbots, AI Agents and human agents into a single conversation flow.
C3 ADVANTAGE 01
AI responds, and an agent takes over the moment it is needed.
C3 connects inquiries that a chatbot or AI Agent finds difficult to an agent naturally, and passes the previous conversation context along with them.- 01Customer inquiryA customer asks a chatbot or an AI Agent
- 02Chatbot / AI AgentAI understands the inquiry and gives a tailored answer
- 03Handover decisionAI judges when a case is difficult to resolve
- 04Connection to a C3 agentReal-time connection to a suitable agent
- 05Conversation history handoverThe previous conversation context goes to the agent
Handover notice
Customers are told in advance that they are being transferred to an agent, so they can wait with confidence.Conversation context handover
The conversation held with the AI is passed to the agent, so customers do not have to explain everything again.Return to the chatbot after the conversation
When the conversation ends, customers who want to can move naturally back to the chatbot and continue.AI responds, and an agent takes over the moment it is needed.
C3 connects inquiries that a chatbot or AI Agent finds difficult to an agent naturally, and passes the previous conversation context along with them.
- Customer inquiryA customer asks a chatbot or an AI Agent.
- Chatbot / AI AgentAI understands the inquiry and provides a tailored answer.
- Handover decisionAI judges when a case is difficult to resolve.
- Connection to a C3 agentThe customer is connected to a suitable agent in real time.
- Conversation history handoverThe previous conversation context is passed to the agent.
- Handover noticeCustomers are told in advance that they are being transferred to an agent, so they can wait with confidence.
- Conversation context handoverThe conversation held with the AI is passed to the agent, so customers do not have to explain everything again.
- Return to the chatbot after the conversationWhen the conversation ends, customers who want to can move naturally back to the chatbot and continue.
C3 ADVANTAGE 02
Connecting CogInsight · CogXi · C3
into a single conversation journey.
C3 connects chatbots, AI Agents and human agents so that everything from the customer conversation to post-processing forms a single flow.
A unified conversation flow
Chatbot, AI Agent and human agent are connected as one
to deliver a consistent, natural conversation experience.
Operational efficiency
Conversation data is analyzed together to deliver
post-processing automation and operational optimization.
C3 ADVANTAGE 02
Connecting CogInsight · CogXi · C3 into a single conversation journey.
C3 connects chatbots, AI Agents and human agents so that everything from the customer conversation to post-processing forms a single flow.
01
REAL-TIME ASSIST
AI supports answers and information in real time, right beside the agent
C3's HelpBot helps agents check the information they need inside the conversation screen, raising conversation quality and response speed.
- Real-time conversation support
- HelpBot applied by category
- Higher conversation quality
02
FLEXIBLE WORKSPACE
Configure the conversation screen flexibly to fit your own work
Customer information and conversation information are arranged into the fields your work needs, so agents can quickly check what they need.
- Customer information fields
- Conversation input fields
- Work-tailored screen layout
03
AUTOMATED WRAP-UP
Summarize the conversation automatically and cut post-processing time
Summarizing the conversation helps teams manage conversation history and post-processing work faster and more efficiently.
- Conversation summary
- More efficient post-processing
- Conversation history management
Summary example
The customer asked about a delivery delay and the refund process.
The agent explained refund eligibility and the processing period.
The customer was satisfied with the answer and ended the conversation.
C3 ADVANTAGE 03
AI supports answers and information
in real time, right beside the agent.
C3's HelpBot helps agents check the information they need inside the conversation screen, raising conversation quality and response speed.
Real-time conversation support
Needed information is delivered immediately, supporting the agent without breaking the flow of the conversation.
HelpBot applied by category
The HelpBot matching the conversation type and topic is provided automatically to deliver accurate information.
Higher conversation quality
Accurate information continuously raises conversation quality and customer satisfaction.
C3 ADVANTAGE 03
AI supports answers and information in real time, right beside the agent.
C3's HelpBot helps agents check the information they need inside the conversation screen, raising conversation quality and response speed.
Checking information in real time during a conversation
“What is the refund policy for this customer?”
Agents can ask HelpBot without leaving the screen, receive an answer matching the category immediately, and carry on with the conversation.
A natural handover from AI to an agent
“Please connect me to an agent”
Inquiries a chatbot or AI Agent finds difficult are passed naturally to an agent together with the previous conversation context, so customers do not have to explain everything again.
Automatic summary after the conversation
“Summarize the conversation I just had”
When the conversation ends the dialogue is summarized automatically, reducing the time agents spend organizing history.
C3 ADVANTAGE 04
Summarize the conversation automatically and cut post-processing time.
Summarizing the conversation helps teams manage conversation history and post-processing work faster and more efficiently.
Conversation summary
Needed information is delivered immediately, supporting the agent without breaking the flow of the conversation.
More efficient post-processing
Shortens working time
Operational efficiency
Stored and used systematically
C3 ADVANTAGE 05
Configure the conversation screen flexibly to fit your own work.
Customer information and conversation information are arranged into the fields your work needs, so agents can quickly check what they need on a single screen.
Customer information fields
Manage exactly the information your own customers require
Conversation input fields
Configure input fields flexibly according to the conversation type
Work-tailored screen layout
Place only what is needed to maximize conversation efficiency
CASE STUDY
C3 in use
By connecting chatbots and AI Agents with human agents into one flow, C3 applies to a wide range of conversation situations.What is the refund policy for this customer?- Instant answers during the conversation -
What is the refund policy for this customer?Checking information in real time during a conversation
Agents can ask HelpBot without leaving the screen, receive an answer matching the category immediately, and carry on with the conversation.
Please connect me to an agent- Automatic handover for difficult inquiries -
A natural handover from AI to an agent
Inquiries a chatbot or AI Agent finds difficult are passed naturally to an agent together with the previous conversation context, so customers do not have to explain everything again.
Summarize the conversation I just had- Shorter post-processing time -
Automatic summary after the conversation
When the conversation ends the dialogue is summarized automatically, reducing the time agents spend organizing history.
CASE STUDY
C3 in use
By connecting chatbots and AI Agents with human agents into one flow, C3 applies to a wide range of conversation situations.
Checking information in real time during a conversation
Agents can ask HelpBot without leaving the screen, receive an answer matching the category immediately, and carry on with the conversation.
A natural handover from AI to an agent
Inquiries a chatbot or AI Agent finds difficult are passed naturally to an agent together with the previous conversation context, so customers do not have to explain everything again.
Automatic summary after the conversation
When the conversation ends the dialogue is summarized automatically, reducing the time agents spend organizing history.
FAQ
Frequently asked questions
A
C3 is a chat consultation solution that lets customers and agents talk in real time. It hands a conversation that a chatbot or AI Agent was handling over to an agent naturally, and helps the agent respond while checking the customer context they need.
C3 ADVANTAGE 04
Summarize the conversation automatically and cut post-processing time.
Summarizing the conversation helps teams manage conversation history and post-processing work faster and more efficiently.
What kind of solution is C3?
C3 is a chat consultation solution that lets customers and agents talk in real time. It hands a conversation that a chatbot or AI Agent was handling over to an agent naturally, and helps the agent respond while checking the customer context they need.
Can a conversation be handed over from the chatbot to an agent?
Yes. When a customer asks for an agent, or when an inquiry is difficult for the AI, authentication fails, the task is high-risk, or the question is unclear, the conversation can be connected to C3 according to the handover criteria. Conversation history and summary information can be passed along with the handover.
What information can the agent check?
Agents can check the customer's previous conversation, intent, conversation stage, AI response history and summary information. Depending on the scope of integration, customer information, task status, suggested answers and related documents can be provided as well.
Is conversation history stored and managed?
Conversation history can be stored, retrieved and analyzed according to operating policy. Stored fields, retention period, masking scope and access management are configured to match the customer's privacy and internal security policies.
What are the effects of adopting C3?
Connecting AI automated responses and agent responses into a single flow reduces repeated explanations for customers and can raise agent response efficiency. It can also be used for conversation quality management, history management and better post-processing.
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Connecting AI and human agents into a single conversation flow.
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