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Resources

Education

Explore CogInsight training programs, schedules and application information.

TRAINING SCHEDULE

Training schedule

Review current training dates and details, then submit your application online.

There are no regular training sessions currently open for application.

Past training sessions

EDUCATION PROGRAM

Training programs

Regular training covering CogInsight architecture, core features, and hands-on chatbot and voicebot implementation.

ProductOverviewHands-on training
CI V2 / CogInsight V2
  • Architecture and deployment examples
  • Microservice architecture in detail
  • Generative AI and LLM integration, Agent Workflow usage
  • Key dashboard features
  • Chatbot overview
  • Key managers and how to use them
  • Hands-on chatbot build
  • Detailed chatbot implementation
CI IVRC / CogInsight IVR
  • CI IVRC architecture
  • IVR, IVRC, Voice Gateway and DARS
  • STT and SSML configuration with hands-on practice
Summary
  • Wrap-up and summary
  • Q&A and ongoing technical support