Products

TouchHub Central

TouchHub Central, the enterprise platform that
unifies remote customer and sales activity

TouchHub is MindwareWorks’ integrated platform for remote customer touchpoints and sales operations, built so that companies
with large, distributed sales organizations can expand and sustain customer contact. Designed for the complex sales structures
and regulatory environment of the insurance and finance industries, it turns offline-centric sales activity into a secure, measurable digital workflow.

THE TASK TO BE RESOLVED

The task we set out to resolve

Large sales organizations carry the following structural limits.

Management inefficiency caused by
fragmented remote contact channels

(gifts, parcel delivery, gift vouchers, SMS)

Inefficient, offline-centric
sales processes

Performance gaps caused by sales
that depend on individual capability

Lack of visibility into the activity of
insurance agents and sales staff

Growing personal-data protection
and compliance risk

General-purpose CRMs and single-function tools cannot resolve these problems at the root.

TouchHub ADVANTAGE

Why TouchHub is different

Optimized for the domestic insurance and finance sales structure

Not a simple localization of an overseas CRM, but a design
matched to how domestic sales organizations actually operate

A platform centered on ‘execution’, not ‘management’

Not a tool for storing customer data, but a platform that
actually carries out and controls sales activity

Designed with security and compliance as the baseline

Personal-data protection and governance are built in as
core functions, not optional add-ons

Contact activity data turned into an asset

Accumulates data on the results of sales activity

Validated on enterprise references

Real-world use in large organizations including major insurers

Credibility from an early market lead

Experience leading remote customer-management SaaS since 2014

CORE CAPABILITIES

TouchHub key capabilities

TouchHub unifies remote sales and customer touchpoints into a single execution platform.

Remote omnichannel integration hub

Operate diverse remote communication channels from a single platform

Digital transformation of offline sales activity

Turns manual, convention-driven sales work into a structured digital workflow

Enterprise CRM specialized for large sales organizations

An operations-centered CRM designed for hundreds to tens of thousands of insurance agents and sales staff

Security and personal-data protection by design

Built-in personal-data encryption, access control and an architecture for regulated industries

Stronger operational visibility and control

Real-time management and analysis of sales activity, customer touchpoints and conversion flow

CASE STUDY

Where it applies and what it delivers

Where it applies

Organizations with heavy sales and marketing contact activity spread across channels
Financial services companies in strictly regulated environments
Companies for which measuring remote contact performance matters
Enterprise organizations moving offline-centric sales to digital

What it delivers

More customer contact activity
A wider prospect and recruiting pool
Lower average customer contact cost
Reduced personal-data management risk
Greater transparency and control in sales operations
Sharper sales strategy from accumulated contact history data

FAQ

Frequently asked questions

Yes, integration is possible. TouchHub is designed to link with the various business systems inside a company so that sales activity data can be managed together within the existing infrastructure.