TouchHub Central
Unify online and offline customer engagement plus goods, costs, personal data and activity history in one SaaS CRM operating flow.
Product flow
DESIGNED FOR
Enterprises whose large sales forces manage customer contact, gifts, vouchers, messaging, budgets and activity history across disconnected systems
OUTCOMES
Start with customer change, not a feature list
Verified live-site capabilities and current product sources are reframed around the customer workflow and operating outcome.
Unify fragmented engagement
Connect SMS, email, social, gifts, mobile vouchers, delivery and offline activity into customer-level history.
Control cost and personal data together
Put personal budgets, purchase, payment and settlement together with encryption, access and deletion policy in the operating flow.
Turn activity into measurable assets
Track contact frequency, cost, response and effect so sales and support teams can see operations and opportunities to improve.
CAPABILITY SYSTEM
The capabilities that make the product work
These are product-level capabilities customers can adopt and operate—not isolated buttons or controls.
Omnichannel engagement
Unify more than ten remote channels and offline engagement in one activity flow.
Goods & fulfilment
Connect gifts, mobile vouchers, third-party logistics and direct-mail catalogs to customer engagement.
Budget & settlement
Manage individual funding, purchase, payment, settlement and spending history.
Privacy controls
Apply company-specific encryption, dual-key management, access control, deletion and safe-number policies.
Recruiting relationship
Manage candidate engagement, relationship history and recruiting-budget execution.
Activity analytics
Turn contact, cost, customer response and evaluation into statistics and reports.
OPERATING FLOW
How it works after adoption
- 01
Connect systems and salesforce
Connect customers, employees, budgets and enterprise systems under company policy.
- 02
Execute engagement and service
Let sales users execute customer activity through channels, goods and messaging.
- 03
Control cost and personal data
Process purchase, delivery and engagement within approved budgets and personal-data policy.
- 04
Review history and outcomes
Give managers and support teams visibility into activity history, cost and response statistics.
TRUST & DEPLOYMENT
The operating environment and responsibility boundary are part of the product.
Supplied since 2013
Product development and enterprise supply began in 2013, building long-running domestic operating experience.
Cloud service since 2015
The SaaS cloud service has been provided since 2015.
Company-specific integration and policy
Configure enterprise-system integration, customer-data encryption and budget and settlement policy per customer.
VERIFIED SCOPE
Evidence and boundaries behind the public copy
- Carries forward the Since 2013 history and verified product scope from live-site PRD01
- Separates 2013 development and supply from the 2015 SaaS cloud-service launch
- Customer logos will be published separately in Customers after usage approval