PRODUCTS

CogInsight

AI COUNSELING ORCHESTRATION

An AI service platform connecting callbot and chatbot service

Design and operate callbot and chatbot services without coding.

An AI counseling orchestration platform that understands customer intent and executes AI services according to enterprise policies.

VOICECHAT

CogInsight

UNDERSTANDORCHESTRATECONNECT

CORE CAPABILITIES

CogInsight core capabilities

Design AI counseling services without coding and operate them with consistent quality across channels.

01Design counseling flows directly with drag and drop.

Build complex scenarios without coding, compose conversation flows in a GUI, and test and deploy changes immediately.

02Cogi NLP accurately understands customer intent.

The proprietary Cogi NLP engine extracts intent and key entities from utterances, providing global-level processing and training performance. (Within 10 seconds for 500 intents and 20,000 utterances)

03Secure Gateway® automatically protects personal information.

Secure Gateway® detects and masks patterns such as phone and account numbers in real time, supporting secure operation based on enterprise policies and security standards.

04Voice Gateway connects voice and text in one counseling flow.

Operate phone, chat, messenger, web and mobile channels on one platform. Voice Gateway links STT and TTS, while the patented visible voicebot synchronizes information on the customer screen for confirmation, input and authentication.

05Understand service operations at a glance through dashboards.

Manage conversation history, versions, permissions and statistics. CogiStat visualizes session, utterance and intent data to support performance analysis and continuous improvement.

HOW COGINSIGHT WORKS

CogInsight workflow

Customers contact you by phone, chat or app.

Any channel is handled consistently, and voice is converted to text through STT.

CogInsight identifies customer intent.

The NLP engine extracts intent and key entities, while personal information is automatically masked at this stage.

* Secure Gateway® protects personal information in real time

Services run according to predefined scenarios.

SOE selects and executes the scenario for the intent and, when needed, retrieves data from core systems such as ERP and CRM.

Difficult requests are handed over to an agent.

Handoff policies consider task difficulty, customer requests and authentication failure, delivering the prior context and progress to the agent.

* The counseling context continues without interruption

AI Orchestrator records and analyzes the full process.

Processing history, versions, permissions and statistics are recorded to support performance analysis and scenario improvement.

FAQ

Frequently asked questions

CogInsight is an AI counseling orchestration platform that connects chatbots, voicebots, IVR, agent systems and internal business systems to manage customer-service flows in one place.

EXPLORE MINDWAREWORKS

Explore MindwareWorks

CONTACT

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Transform customer service with our experience in callbots, chatbots and AICC delivery.