Retail & commerce
Customers expect one consistent experience across every brand and channel.
Retail customers expect a consistent experience at every touchpoint.
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The Need for Retail/E-commerce AI
Why Retail & commerce needs AI
Retail customers expect a consistent experience at every touchpoint.Questions spread across channels
Questions span affiliates, brands, online stores, physical stores and mobile apps. The more channels there are, the harder unified operations become, especially when separately managed chatbots must be consolidated.
Growing inquiry volumes
Existing specialist teams alone cannot keep pace with increasing customer demand.
Around-the-clock expectations
Customers expect immediate service regardless of time or location.
An expanding information range
As products and services expand, the information a chatbot must handle must keep growing as well.
Retail/E-commerce AI
Connect every channel through one AI service experience
One entry point across affiliates and services
Operate channels across affiliates and brands through one integrated chatbot while separating channels that require independent management.
Scenario-based service from discovery to support
Handle recurring product search and recommendations, order and delivery tracking, cancellations, returns, exchanges, payments, gift cards, events, coupons, points and membership questions through structured scenarios.
Cloud-based self-service delivery
Teams can also configure chatbots directly through a cloud platform.
Text and voice together
Support voice-based service alongside text channels.
