87+Enterprise customers to date
Beyond AICC :The Agentic Enterprise
Beyond adopting AI — into an era where AI executes the work itself.
AI assessmentABOUT MINDWAREWORKS
Beyond answering — Enterprise AI that executes the work
MindwareWorks connects data, systems and processes so that AI can carry out real work.
Our enterprise-ready AI platform delivers an Agentic Enterprise you can actually operate.
220+Chatbot & AICC projects
32,000,000+Monthly users
150,000,000+Monthly transactions
PRODUCTS 01
CogXi
A generative AI platform for building and operating AI agents.
Agents own a role and a task, then decide and act on their own.
PRODUCTS 02
CogInsight
An AI service platform that unifies callbot and chatbot conversations.
One engine replaces separately operated callbots and chatbots,
so the experience stays seamless across every channel.
NEWS/PR
The latest news and press
from MindwareWorks
Shorter Improvement Lead Times and Field-Level Control Are Key to AICC Success, Says MindwareWorks CAO
At the SWCC 2026 conference held at COEX in Seoul on September 9, MindwareWorks CAO Jaein Lee explained that the success of an AI contact center depends not simply on adopting generative AI or AI agent technologies, but on establishing a system that can quickly identify failures in real customer interactions, improve them, and reflect the changes in operations.
MindwareWorks Presents a Collaborative AICC Model for Human Experts and AI Agents at AICC & CX Insight 2026
At the AICC & CX Insight 2026 keynote held at COEX on September 9, MindwareWorks presented its vision for AICC operations in which human experts and AI agents work together. The company explained that the competitiveness of AI contact centers depends not only on the performance of individual AI models, but also on how quickly failures occurring in real customer interactions can be identified, improved, and reflected in operations.
MindwareWorks to Showcase AI Customer Service and Agent Platforms at SWCC 2026
MindwareWorks will participate in the 2026 Smart Work & Contact Center Expo (SWCC 2026), held from September 9 to 11 at COEX Hall B1 in Seoul, where it will showcase its AI customer service platform, CogInsight, and generative AI platform, CogXi.
MindwareWorks Makes Strategic Investment in Japanese AI Company CAT.AI to Strengthen AI Services
MindwareWorks has made a strategic investment in CAT.AI, a Japanese AI company, strengthening their partnership to develop and expand AI services. In August, MindwareWorks acquired convertible bonds issued by CAT.AI, establishing a foundation for the two companies to combine their technologies and market insights.
MindwareWorks: The future of AI Agents starts with controlled operations, not polished conversation
MindwareWorks presented a view that the competitiveness of AI Agents lies not simply in natural conversation, but in controlled operations that can complete real enterprise tasks reliably from end to end.
MindwareWorks Emerges as a New Leader in Enterprise AI, Driving Business Transformation with 16 Years of AI Expertise
MindwareWorks provides an Enterprise AI platform designed to evolve generative AI beyond simple chatbots and search tools into AI Agents that can carry out real business tasks. By connecting AI with enterprise systems while addressing security and governance requirements, the company helps organizations move beyond proof-of-concept initiatives toward operational execution.
Will & Vision and MindwareWorks collaborate on generative AI customer experience
Will & Vision and MindwareWorks have launched a strategic technology collaboration to advance customer experience with generative AI. The initiative focuses on applying AI technologies to existing customer touchpoints—including agent assist, chatbots, and voicebots—to enhance both customer service and contact-center operations.
Crescendo outlines performance-linked investment in MindwareWorks
Crescendo Equity Partners is pursuing a performance-linked investment to support MindwareWorks’ technology advancement and global business expansion. The investment is structured as convertible preferred shares, with conversion terms and ownership structure potentially varying according to future business performance.
Deloitte Consulting signs a strategic MOU with MindwareWorks
Deloitte Consulting Korea and MindwareWorks have signed a strategic memorandum of understanding for generative AI initiatives based on AI Agents and Agent Workflows. The companies will establish a collaborative framework that combines consulting and technology platforms to help enterprises adopt and operate generative AI reliably in real business environments.
MindwareWorks expands its cloud AICC business in Korea
MindwareWorks is expanding its cloud-based AICC business around CogInsight, its conversational AI platform. CogInsight is designed to operate text-based chatbots and voice-based bots together, connecting customer consultation and support operations within a single environment.
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From scenario-based service automation to agent-driven generative AI,start it with MindwareWorks.
