MindwareWorks expands its cloud AICC business in Korea

MindwareWorks is expanding its cloud-based AICC business around CogInsight, its conversational AI platform. CogInsight is designed to operate text-based chatbots and voice-based bots together, connecting customer consultation and support operations within a single environment.

Using CogInsight, enterprises can configure customer-service conversation scenarios and connect natural-language processing, voice technologies, and existing business systems. This enables organizations to expand customer-service channels and operate chatbot and voicebot services flexibly according to each consultation situation.

The platform also helps customers continue their service journey when a consultation channel is interrupted or changed, reducing unnecessary agent transfers and operational burden. MindwareWorks supports AI-powered customer-touchpoint operations across a range of enterprise environments, including financial services, while expanding AICC offerings for both cloud and on-premises deployments.