Hana Bank AICC corporate-customer chatbot system build

Project overview

Hana Bank received its banking licence in 1991 and, after merging with KEB (Korea Exchange Bank) in 2015, grew from Korea's first private financial institution into one of the country's three largest banks.

Core solution

• Chatbot integration with corporate internet banking and the Hana 1Q Business app
• Chat consultation with the corporate customer centre provided inside the chatbot
• A corporate chatbot built on the existing consumer chatbot and voicebot service platform, delivering a multi-chatbot service
• Core-banking interfaces and dedicated chat-consultation services connected per chatbot
• Corporate-only scenarios (import/export, foreign exchange, B2B, corporate certificates, corporate documents and more)
• Message logs loaded into the big-data system, with dashboard and statistics pages developed
• CogInsight enhancements applied, including per-user menu access-permission management
• Voice usage statistics and report download provided through the chatbot
• Built in compliance with the latest web and app accessibility guidelines

Value delivered

- Expanding customer touchpoints such as corporate internet banking and the Hana 1Q Business app - Designing corporate-customer-only scenarios and integrating them with corporate web and app pages - Using corporate-customer statistical analysis and management for corporate-only products, marketing and planning