RESOURCES
CUSTOMER STORIES
Explore AI service and work-support implementations that connect customer touchpoints with operational workflows.
Customer names are shown in their official form. The English records are translated from the approved Korean originals.
Hana Bank- Expanding customer touchpoints such as corporate internet banking and the Hana 1Q Business app - Designing corporate-customer-only scenarios and integrating them with corporate web and app pages - Using corporate-customer statistical analysis and management for corporate-only products, marketing and planning
View details →
Korea Rent-a-Car Mutual Aid AssociationA callbot built by connecting the client's PBX system with our cloud system over VPN
View details →
UBcareEncouraging customers to resolve simple and repetitive enquiries themselves
View details →The goal was to improve user-query recognition accuracy and thereby the user experience by converting the existing intent-based chatbot into an LLM-based chatbot
View details →
Homeplus- Available 24 hours a day, anywhere, with no constraints of time or place - Continuous expansion of the information that can be provided to customers, for greater convenience
View details →
Woori Card- Seamless integration between the chat-consultation system and the chatbot system, improving agent handling convenience and shortening after-call work (chatbot conversation history lookup, running chatbot scenarios during a chat consultation, automatically ending the chat consultation when the chatbot session ends, and more) - Advancing the digital consultation environment through chatbot + visual IVR + AI voicebot integration, delivering easy and fast service to customers
View details →