UBcare consultation centre chatbot system customization development

Project overview

The company holds the number one share of Korea's EMR market for healthcare institutions and operates medical-information platform and personal health-information management platform businesses. It has Korea's largest medical network, covering about 21,700 hospitals, clinics and pharmacies nationwide (about 14,500 hospitals and clinics and about 7,200 pharmacies) and 18 nationwide dealerships and service organizations.

Core solution

• [Main line]
• About 60 scenarios covering enquiries about sign-up and purchase, services, status and fees, business and promotion, and HR, including email handover to the responsible person in each department for some tasks
• [Service line]
• o About 100 scenarios covering enquiries about the Uisarang solution's consultation room, outpatient reception, overall configuration, insurance claims and base data
• o Includes 25 scenarios covering some of the main-line enquiries

Value delivered

Encouraging customers to resolve simple and repetitive enquiries themselves