Chatbot system development for major Korean home appliance company M*****

Project overview

A global electronics company made up of 229 subsidiaries, including Korea, nine overseas regional headquarters in the DX division, five overseas regional headquarters in the DS division, SDC and Harman. The set business includes the DX division, which produces TVs as well as monitors, refrigerators, washing machines, air conditioners, smartphones, network systems and computers. The component business includes the DS division, which produces DRAM, NAND Flash and mobile APs, and SDC, which produces OLED panels for smartphones.

Core solution

• An internal chatbot for employees that provides the information needed in company life, including schedule management, attendance management, anniversaries, family events, bus operations, cafeteria operations and health check-ups
• * Main work
• Conversion of the NLP-based internal chatbot service into an LLM service combined with RAG
• Design and development of LLM prompts and manifests
• Development of a tool for LLM performance testing, with Swagger applied

Value delivered

The goal was to improve user-query recognition accuracy and thereby the user experience by converting the existing intent-based chatbot into an LLM-based chatbot