Homeplus chatbot development support consulting

Project overview

A Korean general retailer and hypermarket brand. Together with E-mart and Lotte Mart it is one of the big three domestic hypermarkets, and it ranks second by domestic hypermarket revenue share (2023). It also has an identity as an e-commerce business.

Core solution

• Features for order and delivery lookup, delivery changes, cancellation/return/exchange lookup, and cancellation/return/exchange requests
• Answers to frequently asked questions about orders, delivery, payment and gift certificates, exchanges and returns, events and coupons, membership management, and parcel-delivery orders
• Homeplus customers building the chatbot themselves on the CogInsight Cloud platform

Value delivered

- Available 24 hours a day, anywhere, with no constraints of time or place - Continuous expansion of the information that can be provided to customers, for greater convenience