Shinhan Life callbot enhancement project

Project overview

Founded in 1989, Shinhan Life merged with Orange Life in 2021, changing its name from Shinhan Life Insurance to Shinhan Life, and is the life insurance company with the largest net profit in the industry.

Core solution

• Inbound happy calls
• Inbound full repayment by individual, partial interest repayment, immediate transfer and virtual-account repayment
• Inbound premium payment handled up to three months, loan application limit raised to KRW 30 million, and mobile-phone identity verification status linked when transferring to an agent
• Outbound cancellation-confirmation and address-change alert messages, immediate transfer and virtual-account payment

Value delivered

- Creation of an inbound happy-call chatbot (using the existing SIP configuration separately) - NLP shared with the outbound NLP