Expanded development of the automatic loan-extension AI consultation system

Project overview

Established on 2 March 2012, Nonghyup Bank launched with 100% domestic capital and has worked to support inclusive finance, develop regional economies, improve welfare in agriculture and rural communities, and enhance customer service.

Core solution

• Additional outbound work developed by enhancing the loan AI consultation system
• Incomplete-sales monitoring calls, general inbound calls and ad-hoc campaigns
• Revised deadline-extension scripts for group loans (relocation costs / interim payments)
• AI training and deployment

Value delivered

- Language-model training and deployment for existing and additional STT tasks - Improved scenario branching accuracy by refining NLU intents and entities