Busan Bank NLP replacement

Project overview

A regional bank and subsidiary of BNK Financial Group, established in October 1967 to revitalize the regional economy and to balance national economic development by curbing and easing the concentration of economic power in the capital area. It is the largest of Korea's regional banks.

Core solution

• Banking services delivered to Busan Bank customers through a mobile chatbot
• A chatbot service, delivered with Busan City, that guides users of the Dongbaekjeon regional currency from card issuance through to how to use it

Value delivered

- Version upgrade of the existing SOE - Replacement of IBM Watson NLP with Mindware Cogi NLP