AI chatbot system enhancement build

Project overview

NH Nonghyup Life began as the general Nonghyup life mutual-aid business in 1965 and converted in 2012 into a private insurer providing stable financial support to agriculture, rural communities and farmers. Backed by customer interest and support, it has grown steadily, reaching KRW 65 trillion in total assets and 3 million customers.

Core solution

• In-house natural language processor and solution upgrade
• Mobile app optimized service build
• Enhancement of the existing chatbot with customer convenience in mind
• Navigation from the chatbot to app menus through API integration

Value delivered

- Version upgrade of the existing SOE - Replacement of IBM Watson NLP with Mindware Cogi NLP