'NH Nonghyup Bank outbound voicebot enhancement

Project overview

NH Nonghyup Bank is an affiliate of NH Nonghyup Financial Group and a specialized agricultural bank of Korea, handling financial services such as deposits, savings, credit cards and bancassurance.

Core solution

• Loan deadline-extension outbound calls (automatic and general)
• Short-term arrears notification outbound calls
• Group-loan extension outbound calls

Value delivered

- Taking over the group-loan extension outbound work previously handled directly by 1,112 branches nationwide - Channel expansion in line with growth in total outbound work (30CH --> 80CH)