Hana Bank chatbot system build and Hana Bank callbot system build

Project overview

Hana Bank received its banking licence in 1991 and, after merging with KEB (Korea Exchange Bank) in 2015, grew from Korea's first private financial institution into one of the country's three largest banks.

Core solution

• Inbound and outbound services for bank lending and deposits, delivered through voicebot and multimodal channels
• Chatbot and voice support services delivered through the web and the Hana 1Q app
• Consultation services delivered by AI agents, including balance lookup, transaction history, transfers, returns, transfer limits and exchange-rate information

Value delivered

- Migration and expanded build of the previously implemented chatbot service - Voice, multimodal and chatbot services delivered through a single SOE platform - Multi-NLP workspace support - Personalized self-service