Hana Card AICC and chatbot system build

Project overview

Hana Card launched in its current form when Hana Financial Group merged Korea Exchange Bank's KEB Card with Hana SK Card in 2014.

Core solution

• AI consultation services on card usage delivered through a voicebot
• Chatbot and voice support services delivered through the web and the Hana 1Q Pay app
• Consultation services delivered by AI agents, including credit-limit lookup and change, payment-amount lookup and advance payment, virtual accounts, usage and overseas-usage history, loss reporting, annual fees and card reissue
• Outbound services for declined approvals and overdue-payment notices

Value delivered

- Voice and chatbot services delivered through a single AI platform - Multi-NLP workspace support - Personalized services related to card usage