KakaoPay app chatbot build project

Project overview

KakaoPay is a leading company pursuing new approaches to comprehensive digital finance. Including simple payments, more than 30 million subscribers and more than 20 million users receive new financial services through KakaoPay every month.

Core solution

• Enquiries about the usage environment of KakaoPay services, including service start-up, authentication, account opening, payment cards, account linking and card application and management
• Various lookups arising during use, such as KakaoPay usage, payment-history lookup, remittance, cancellation, refund and currency exchange
• Guidance on linked services such as transit cards connected to KakaoPay and online/offline merchant services
• Lookup and viewing services for electronic documents, bills, receipts, asset management and credit checks
• Guidance and lookup handling for benefits such as events, points and memberships
• Guidance on merchant applications, procedures and fees
• Guidance on related services such as general information, procedures and product types for securities and insurance
• Other KakaoPay information lookup and guidance services

Value delivered

- Customer-service channels for KakaoPay users consolidated inside the KakaoPay application, minimizing users leaving the app - Accommodation of the usage experience and user intents from the existing KakaoTalk integrated service - Service built through WebView rather than SDK porting, to optimize and unify management of the Android and iOS mobile applications - Higher user-intent recognition accuracy than other domestic financial services - Various UI features for convenience and user experience beyond the user experience of the existing channel - A cloud-based environment for blocking, controlling and monitoring explicit and implicit utterances of users' personal data