NH Nonghyup Bank automatic deadline-extension AI consultation system build project

Project overview

NH Nonghyup Bank is an affiliate of NH Nonghyup Financial Group and a specialized agricultural bank of Korea, handling financial services such as deposits, savings, credit cards and bancassurance.

Core solution

• Loan deadline-extension outbound calls (automatic and general), and beneficiary-certificate telemarketing (specified money trusts, funds)

Value delivered

- Automatic loan deadline-extension work became impossible when COVID-19 halted operations at the Daegu centre and left no agents to handle it - High turnover typical of the industry, and the resulting increase in cost - Company-wide push to expand the convergence of digital technology and finance - Adoption of an AI consultation system for loan deadline-extension outbound work - Telemarketing automation for subscribers to beneficiary-certificate funds and specified money trusts - Automation of loan-extension review for customers who apply for an extension, through RPA integration