Hyundai Rotem chatbot system build

Project overview

Hyundai Rotem is an affiliate of Hyundai Motor Group that supplies and operates railway rolling stock, manufactures defence products including state-of-the-art ground equipment, and works as an integrated plant engineering company.

Core solution

• An automated response service for employees' internal enquiries, covering
• Company-life enquiries such as equipment and facility use, cafeteria, parking and vehicle allocation, and business-trip guidance
• Welfare enquiries such as holiday resorts, welfare points, housing subsidies, workplace childcare, holiday gifts and family events
• HR enquiries such as recruitment, overseas assignment, payroll, attendance, evaluation, promotion, retirement and leave/return to work, and personal-data registration
• Safety, health and communications enquiries such as self-test kits, hygiene kit distribution and CI downloads
• IT enquiries such as computing equipment, systems, the mobile portal, purchasing and materials, and production master data
• Security enquiries such as approvals, secure USB drives, retiree HDDs, security programs, access rights and unauthorized equipment
• COVID-19 information, weather information, contact-person search, and the ability to register new questions

Value delivered

- Enquiries and answers available 24*365, including outside business hours, for the many questions that arise in company life - As an integrated engineering company, the chatbot is available not only at headquarters but also to the many overseas staff who connect through groupware from construction and plant sites