AI voicebot outbound campaign service build

Project overview

For more than 30 years Nespresso's innovation has grown from a groundbreaking Swiss idea into a global brand in 82 countries, shaping the way millions of people enjoy coffee.

Core solution

• Machine-repair result notification, post-repair happy calls, and service-satisfaction survey outbound campaigns

Value delivered

- Stable outbound campaigns delivered through the AI voicebot outbound campaign - Greater efficiency in agents' inbound work - Higher customer satisfaction and marketing capability through continuous outbound activity