Ottogi AI chatbot system build for voice order intake and processing

Project overview

Founded in 1969, Ottogi is a comprehensive food company that runs home meal replacement products (frozen foods, canned products and more) and seasoning food businesses through affiliates such as Ottogi Frozen Foods and Ottogi SF Holdings.

Core solution

• Phone-order handling using a voice chatbot
• Consultation work such as credit, unit prices, inventory and order lookup handled by an AI phone agent
• Text chatbot integration through KakaoTalk alert messages and SMS, with order and consultation handling
• A chatbot build platform available to each of Ottogi's business organizations

Value delivered

- Training and optimization so that voice recognition covers roughly 2,500 product items and smoothly recognizes per-item aliases and colloquial terms - A process that lets orders be completed without dropping the call, even with complex order processes and exceptions