Hyundai Engineering HR, general affairs and employee benefits chatbot

Project overview

Founded in 1974, Hyundai Engineering is a leading Korean integrated construction company operating in chemical plants, power, housing, infrastructure and environment, and asset management, and is an affiliate of Hyundai Motor Group. With revenue of about KRW 7 trillion and 5,759 employees (as of December 2018), it is headquartered on Yulgok-ro in Jongno-gu.

Core solution

• Automated responses to employees' internal enquiries about general affairs, welfare and information security

Value delivered

- The goal was internal information lookup and handling across 90 areas related to general affairs, employee benefits and the working environment that arise for more than 5,000 employees, given the nature of the company's business. A 24/365 internal work-support chatbot has been successfully built and is in operation - Chatbot use is supported not only at headquarters but also, given the nature of construction work, for the many overseas staff at construction and plant sites, who need only an intranet connection, with no constraints of time or place