Amorepacific chatbot / ARITAUM chatbot / innisfree chatbot

Project overview

Amorepacific is a leading Korean cosmetics and beauty company. It ranks among the top 10 in the global cosmetics industry and includes about 40 subsidiaries and affiliates. The group records annual revenue of USD 4.2B and operating profit of about USD 300M, and employs 5,500 people.

Core solution

• Automation of responses to frequent customer enquiries within the company's e-commerce channels, including its main shopping malls
• A service designed to close out enquiries through integration with the chat consultation already in operation

Value delivered

- Cosmetics search and recommendation based on user attributes - Delivery tracking for products in transit - Product exchange, refund and order cancellation - Lookup of beauty points held