Cafe24 overseas mall chatbot service build

Project overview

An IT platform company that provides one-stop e-commerce solutions and services to merchants who want to run an online business in the global e-commerce market.

Core solution

• Implementation of features that handle questions about order lookup, cancellation, exchange, return, delivery and other shopping-mall operating policies

Value delivered

- Multilingual support for overseas shopping malls (English / Japanese / Simplified Chinese / Traditional Chinese) - Intent recognition by combining NLP recognition results with LLM (ChatGPT) recognition results