Ubase help desk chatbot enhancement

Project overview

Ubase's core business is customer-management outsourcing services, and as a call centre and telemarketing services company it is among Korea's top five call centre operators.

Core solution

• An automated response service for employees' internal enquiries, providing
• the four major insurances, groupware drafting, HR (HR system), Moa U, with U, snack service,
• management's employee-welcome events, the old UIP (groupware), groupware, employment contracts,
• payroll / education costs / daily workers, contact-person enquiries, the main website, rental fixtures, holiday gifts, maternity protection,
• the welfare mall, welfare mall integration, agent evaluation, the mutual aid society, facility management, systems, how to use new services,
• Aureum meetings, year-end tax settlement, annual leave, artwork by artists with disabilities, partnerships, certificate issuance requests,
• fingerprint system integration, workplace childcare, fixtures and supplies, the Youth Tomorrow Filling Deduction, withdrawals,
• COVID-19, condominiums, severance pay, Paywatch integration and tuition support

Value delivered

- Enquiries and answers available 24*365, including outside business hours, for the many questions that arise in company life - The chatbot can be used anytime, anywhere through groupware access