Artificial intelligence (AI) contact centre build

Project overview

With the goal of being `a company that provides the best financial services of the 21st century`, all Tongyang Life Insurance employees and its roughly 7,000 life planners and financial consultants pursue "customer first".

Core solution

• Retirement-pension FAQs
• Complete-sales monitoring for newly concluded contracts
• Customer notification work such as payment-deadline notices and requests for supplementary documents

Value delivered

- Automation of simple, repetitive enquiries and customer notification work - Complete-sales monitoring made possible for newly concluded contracts