Identity failures, overseas loss and anomalous transaction signals leave automation for an approved human-service path.
EXPERIENCE 01 · V2 DELIVERY & OPERATIONS
Build the bot
with its tests.
Turn an approved work definition into dialogs and tests together. Copilot analyzes acceptance and regression feedback into prompt, workflow and knowledge change options, which reach production only after human approval and revalidation.
THREE CASES · ONE CONTROLLED LOOP
The shape of real work with sensitive data and exceptions
The industries differ, but the operating principle remains: make rules explicit, control system actions and connect exceptions and final decisions to people. The delivery and operations system below remains the same across cases.
SELECTED MISSION-CRITICAL FLOW
Lost card & reissuance
This representative scenario explains the product flow; it is not a claim about a specific customer implementation or outcome.
- 01Report loss
- 02Block card
- 03Verify identity
- 04Reissue
- 05Exception handoff
Card-status API, identity, notifications & CTI
Card incident specialist
ONE DELIVERY & QUALITY LOOP
From an empty service to an operating baseline
MindwareWorks uses one product system to turn analysis into design, delivery and test evidence, then hands operating authority to the customer.
Customer and delivery teams remain responsible for the approved baseline.
Pre-validation target: reduce delivery time by at least 50% while improving quality. We will measure it across at least five internal projects before site launch.
Customer approval procedures remain separate from quality automation.
Products connected to this stepFind gaps and fix the baseline
PreviewWork definition to design and testsV2 Craft
Analyze approved work definitions and quality feedback into dialog, prompt, knowledge and test changes, then apply atomic mutations after human approval.
Available nowDeterministic service executionCogInsightRun chatbots and voicebots with explicit policies, exceptions, core-system actions and human handoff inside the customer environment.
Available nowTest Workspace & Test RunsXi Quality StudioConfigure test cases and suites, then manage run results and human verdicts for new tests and the operating baseline.
TEST WORKSPACE → TEST RUNS → RESULT REVIEW → REGRESSION RETEST
Review failures and retest against the same baseline.
Use the currently confirmed Test Workspace, Test Runs and Result Review functions to configure tests, execute runs, record human verdicts and perform regression retests.
- 01 · CONFIGUREConfigure test cases and suitesTest Workspace
- 02 · RUNRun new and existing testsTest Runs
- 03 · REVIEWReview dimensions and human verdictResult Review
- 04 · ADJUSTApply an approved correctionV2 Craft · Human gate
- 05 · RETESTRerun against the same suite baselineRegression Retest
New delivery · STEP 01
Discover and approve the work
Agree what to automate and which decisions remain human.
Customer business owner + MindwareWorks consultant
Policies, customer intents, systems, exceptions and approval conditions
Product knowledge and standard questions surface gaps; people remain responsible for analysis and final definition.
Customer owner approves scope, exceptions and human-handoff conditions
CONTINUE FROM EXPERIENCE TO EVIDENCE