CogStat
Trace, normalize and collect conversational data, then use batch and real-time aggregation plus configurable dashboards to understand service change.
Product flow
DESIGNED FOR
Operations and planning teams that need to turn chatbot, AICC and chat interaction data into structures and metrics for service improvement
OUTCOMES
Start with customer change, not a feature list
Verified live-site capabilities and current product sources are reframed around the customer workflow and operating outcome.
One frame across channels
Normalize different message structures from chatbots, AICC and chat into a common analyzable model.
Aggregation for operating questions
Configure aggregate and calculation tables plus schedules around time-series, user and task questions.
Bring analysis to operations
Combine data views, charts, widgets and feeds into dashboards for service operators and planners.
CAPABILITY SYSTEM
The capabilities that make the product work
These are product-level capabilities customers can adopt and operate—not isolated buttons or controls.
Data tracking
Trace inbound and outbound messages and operating events from conversational services.
Schema normalization
Configure normalization rules and structures for CogInsight SOE and conversation data.
Scheduled collection
Manage scheduled collection and processing of normalized data.
Aggregate tables
Define and manage aggregate and calculation tables for analytics.
Batch & real-time jobs
Configure batch and real-time jobs for statistical generation and calculation.
Views & dashboards
Configure user- and task-level views, charts, widgets, regular expressions and data feeds.
OPERATING FLOW
How it works after adoption
- 01
Connect data
Define the conversational services and interaction data in scope.
- 02
Normalize
Transform channel- and service-specific structures into a common analytics model.
- 03
Collect and aggregate
Collect through batch or real-time jobs and calculate the required metrics.
- 04
Visualize and improve
Read change through dashboards and connect insights to service and personalization improvements.
TRUST & DEPLOYMENT
The operating environment and responsibility boundary are part of the product.
Independent analytics product
CogStat can connect to CogInsight while independently owning collection, aggregation and dashboard configuration.
Customer data boundary
Process conversation payloads and operational data in an environment aligned with customer security policy.
Purpose-specific configuration
Separate views, metrics, charts and dashboards by organization, service and business purpose.
VERIFIED SCOPE
Evidence and boundaries behind the public copy
- Carries forward the live site's verified normalization, collection, aggregation, batch/real-time and dashboard scope
- An independent conversation analytics product adopted by leading domestic customers
- Customer names and logos will be shown in Customers only after separate publication approval